This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
How to find quest 2 order number
Spacesplart
Honored Guest
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-08-202211:10 AM
Oculus support requires me to enter my 'order number' before I can send a support ticket / get help.
I've tried looking up where to find the 'order number' but all I find are videos about how to find the serial number, and it's starting to drive me insane. Is this meant to be found in the online recite? all I have is the invoice...
help
0Kudos
- All forum topics
- Previous Topic
- Next Topic
6 REPLIES 6
MetaQuestSupport
Community Manager
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-08-202212:47 PM
Hey @Spacesplart, if you ordered from us directly, the order number should be on your invoice and any emails concerning your order. Also, if you were logged in when you created your order, you should be able to see your order number on the "Orders" section of your account on our website (just make sure you log in first).
Let us know if you need any further assistance!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
2Kudos
Skydawgg
Honored Guest
In response to MetaQuestSupport
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-05-202210:13 PM
What if the purchase was made at Walmart ?
0Kudos
SpuddySon710
Honored Guest
In response to MetaQuestSupport
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-18-202201:17 PM
I bought a game from the app and it has glitches out a bit so I wanted to refund it then buy it again and try play but I need the order number and never got an email with it so I can’t do it. Any help?
1Kudo
MetaQuestSupport
Community Manager
In response to SpuddySon710
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-18-202201:29 PM
Hey there @SpuddySon710, we see you are having issues with a game. We understand how inconvenient this may be, but don't worry, we're here to assist you all that we can. Before sending you to support, let's try to see if we can resolve the issue first.
Can you please attempt the following:
- Press the oval Oculus icon on your right Touch or Touch Pro controller to pull up your universal menu.
- Select the icon with the dots arranged in a 3 by 3 grid.
- Find and then hover over the app that you want to uninstall.
- Select the 3 dots in a vertical line.
- Select Uninstall, then select Uninstall to confirm.
- Then try to reinstall the app again and see if that helps.
After you tried those steps and the issue still persist, please let us know as we'll guide you through a few more troubleshooting steps. Hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
0Kudos
darkfyre324
Honored Guest
In response to MetaQuestSupport
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Friday
what if the vr was a gift from a friend what how should i get the number
0Kudos
AliceinVRworld
Meta Quest Support
In response to darkfyre324
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Friday
Hey there! I see you have a question for@MetaQuestSupportand I think you can go ahead and send them a PM! I am sure they can get any questions answered or issue resolved. I will need to lock this thread as it has been a while. However, don't hesitate in reaching out with a new post if anything!
We are all mad here.
0Kudos
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Related Content
- How to cast to my Android meta App, or *my headset* ? in Get Help
- Not being able to access old games and serial number not registering in Get Help
- Meta Quest 2 - Left Controller wont pair properly in Get Help
- First Power Up - select language screen bouncing around, controllers not really working in Get Help
- Warranty Nightmare, stonewalled by Meta for months in Get Help
'); $(this).append(divContainer); $(divContainer).fadeIn(); var userId = $(this).attr('href').replace(/.*\/user-id\//gi,''); var windowWidth = $(window).width(); var left = $(this).offset().left; var cardWidth = divContainer.outerWidth(); if ((left + cardWidth) > (windowWidth - 25)) { var adjustment = (left + cardWidth) - (windowWidth + 25) + 50; divContainer.css('left', (-1 * adjustment) + 'px'); } $.ajax({ url: '/plugins/custom/facebook/fboculus/theme-lib.profile-card?tid=7447030911603411231', type: 'post', dataType: 'html', data: {"userId": userId}, beforeSend: function() {}, success: function(data) { $('.info-container', divContainer).append(data); }, error: function() { $('.info-container', divContainer).append('
'); }, complete: function() { $('.spinner', divContainer).remove(); } }); }); $('body').on('click', '.user-profile-card', function(evt) { if (!$(evt.target).hasClass('profile-link')) { evt.preventDefault(); } evt.stopPropagation(); }); }); })(LITHIUM.jQuery);LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lightboxRenderComponent","parameters":{"componentParams":"{\n \"surveyType\" : {\n \"value\" : \"communityexperience\",\n \"class\" : \"java.lang.String\"\n },\n \"surveyId\" : {\n \"value\" : \"3\",\n \"class\" : \"java.lang.Integer\"\n },\n \"triggerSelector\" : {\n \"value\" : \"#valueSurveyLauncher\",\n \"class\" : \"lithium.util.css.CssSelector\"\n }\n}","componentId":"valuesurveys.widget.survey-prompt-dialog"},"trackableEvent":false},"tokenId":"ajax","elementSelector":"#valueSurveyLauncher","action":"lightboxRenderComponent","feedbackSelector":false,"url":"https://communityforums.atmeta.com/t5/forums/v5/forumtopicpage.liabase.basebody.valuesurveylauncher.valuesurveylauncher:lightboxrendercomponent?t:ac=board-id/Support/thread-id/144473","ajaxErrorEventName":"LITHIUM:ajaxError","token":"EaY3nFXV5CGR-3F5wUDMSrDgbS36Kb-HnyarvoxiFWo."});LITHIUM.Dialog.options['-2028231203'] = {"contentContext":"valuesurveys.widget.survey-prompt-dialog","dialogOptions":{"minHeight":399,"draggable":false,"maxHeight":800,"resizable":false,"autoOpen":false,"width":610,"minWidth":610,"dialogClass":"lia-content lia-panel-dialog lia-panel-dialog-modal-simple lia-panel-dialog-modal-valuesurvey","position":["center","center"],"modal":true,"maxWidth":610,"ariaLabel":"Feedback for community"},"contentType":"ajax"};LITHIUM.Dialog({ "closeImageIconURL" : "https://communityforums.atmeta.com/skins/images/1B5ECAC18D0F8D4A1A4EFA10595A6042/theme_hermes/images/button_dialog_close.svg", "activecastFullscreen" : false, "dialogTitleHeadingLevel" : "2", "dropdownMenuSelector" : ".lia-menu-navigation-wrapper", "accessibility" : true, "triggerSelector" : ".lia-panel-dialog-trigger-event-click", "ajaxEvent" : "LITHIUM:lightboxRenderComponent", "focusOnDialogTriggerWhenClosed" : false, "closeEvent" : "LITHIUM:lightboxCloseEvent", "defaultAriaLabel" : "", "dropdownMenuOpenerSelector" : ".lia-js-menu-opener", "buttonDialogCloseAlt" : "Close", "dialogContentCssClass" : "lia-panel-dialog-content", "triggerEvent" : "click", "dialogKey" : "dialogKey"});LITHIUM.ValueSurveyLauncher({"detectPopUpCSS":".lia-dialog-open","dialogLinkSelector":"#valueSurveyLauncher","launchDelay":184524});LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://communityforums.atmeta.com/t5/forums/v5/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/Support/thread-id/144473","ajaxErrorEventName":"LITHIUM:ajaxError","token":"9-1JJpzg4mB3LrKEuajdiNQDkst4mwo98nbql4ODUhU."});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'Mpe44SPaL_IWz11SPlIlonnHkW2HlE8juG13_59Q5Zs.';LITHIUM.AjaxSupport.useTickets = false;LITHIUM.Loader.runJsAttached();});// -->
